Terms of Service
These terms apply to telvergence.com and to every Telvergence service: the Smart Number, the Talking Line, and the Launch Partner program. By requesting a call back, subscribing, or texting one of our numbers, you agree to them.
The services
- Smart Number: a local telephone number in your business's name that rings your cell, with voicemail. Prepaid monthly. Your number is reserved after payment, once we confirm it is available; if it is gone, you pick another or receive a full refund.
- Talking Line: a Smart Number answered around the clock by our answering service. Every call opens with a recording notice; the service takes the caller's details, states our price if asked, and transfers the caller to a person on request. 500 minutes a month are included; further minutes are billed at $0.35 each. If the line does not answer the way our demo does in your first 30 days, your first month is refunded.
- Launch Partner: by application only, on a separate written agreement.
Billing
Subscriptions are prepaid, billed monthly, and cancel at any time; the current month is not refunded except under the 30-day guarantee above. Founding-rate subscriptions move to the standard price after 90 days, as stated at checkout. A line may be suspended after a failed payment and notice to you.
Your number
Telephone numbers are provisioned on Telvergence's carrier account and reserved to you for as long as you subscribe. You may keep an existing number by forwarding it to your line. Numbers are not transferred out of the Telvergence account.
Acceptable use
You may not use a line for unlawful calls or messages, for calls or texts to people who have not agreed to hear from you, or in a way that harms the network or other customers. Recording laws vary by state; our answering service announces recording at the start of every call.
SMS program terms
Program: Telvergence account and support texts.
Message types: replies to texts you send us, confirmation of a call-back request you make on our site, and account or service notices (setup status, billing).
Consent: optional. On our web form the SMS box is unchecked by default; you can request a call back without it. Texting one of our numbers first is consent to replies in that conversation.
Frequency: varies by your activity. Message and data rates may apply.
Opt out: reply STOP at any time to any message; you will receive one confirmation and no further texts. Reply START to resubscribe.
Help: reply HELP, call (689) 242-1041, or email contact@telvergence.com.
Carriers are not liable for delayed or undelivered messages. Mobile numbers and SMS consent are never shared or sold for third-party marketing; see the Privacy Policy.
Limits
The answering service takes intake and gives no legal, medical or financial advice. Telvergence provides the services with reasonable care but does not guarantee uninterrupted operation, the availability of any particular number, or any business result. Our liability is limited to the fees you paid in the three months before a claim.
Changes and contact
If these terms change, the effective date above changes with it. Telvergence, Inc., 7450 Dr. Phillips Blvd., Suite 213, Orlando, FL 32819 · contact@telvergence.com · (689) 242-1041.