Privacy Policy
This policy explains what Telvergence, Inc. ("Telvergence", "we") collects when you use telvergence.com, request a call back, text one of our numbers, or subscribe to a Telvergence phone line, and how we use and protect it.
What we collect
- Contact details you give us: your name, phone number, email address, business name and billing address, when you request a call back or buy a service.
- Call and text records: the number a call or text came from, the number it went to, the time, the duration, and, for calls answered by our answering service, the details the caller provides. Every answered call opens with a recording notice.
- Payment details: handled by our payment processor. We never see or store your full card number.
- Website usage: standard server logs and the language you choose on the site.
How we use it
- To call you back when you ask us to, and to set up and run the service you buy.
- To answer calls on your line and pass each caller's details to you.
- To bill you, send service and account notices, and provide support.
- To keep the service secure and to meet our legal obligations.
Text messages (SMS)
We text you only if you ask us to. On our web form, text-message consent is an optional, unchecked box; you can request a call back without it. If you text one of our numbers first, we may reply to that conversation.
Messages are one-to-one: replies to your texts, confirmations of a call-back request, and account or service notices such as setup status and billing. Message frequency varies. Message and data rates may apply.
Reply STOP to opt out at any time; reply HELP for help, or call (689) 242-1041.
Mobile phone numbers and text-message opt-in consent are not shared with or sold to any third party or affiliate for marketing or promotional purposes.
Who we share information with
Only the providers needed to run the service: our payment processor, our telephone carrier, our answering-service technology provider, and our data hosting. Each receives only what it needs to do its job. We do not sell your personal information, and we do not share phone numbers or SMS consent with anyone for their own marketing.
Your choices
- Opt out of texts at any time by replying STOP.
- Ask us to see, correct or delete the information we hold about you by emailing contact@telvergence.com.
- Cancel a subscription at any time; billing is month-to-month.
Retention and security
We keep account and billing records for as long as you are a customer and as long as tax and telecom rules require afterwards. Call and text records are kept for the period needed to run and support the service. We protect data with access controls, encryption in transit, and the minimum-access principle for every provider we use.
Children
Our services are for businesses and are not directed at children under 13.
Changes and contact
If this policy changes, the effective date above changes with it. Questions: contact@telvergence.com · (689) 242-1041 · Telvergence, Inc., 7450 Dr. Phillips Blvd., Suite 213, Orlando, FL 32819.